"BOXED" items are the opposite of "LOOSE "items. They are also pre-owned toys but come WITH their original packages or boxes. The benefit of "BOXED" items is that you can enjoy the original packages and information about the toys on the outer boxes.]]>
We are also aware of the handling returned items should be treated case by case and we would like to ask all of our customers to contact us with your invoice # first, so we can work it out together with you.
Thank you :)
- Registered SAL: Maximum Compensation is up to 6,000 yen
- Registered AIRMAIL: Maximum Compensation is up to 6,000 yen
- EMS: Maximum Compensation is up to 20,000 yen
Here is the procedure you and we need to go through:
- We highly suggest you to keep all the shipping box and packing materials, and damaged items with its original box, as well as the tracking information to meet their requirements.
- Please send your damage report to your local post office first with their necessary documents and evidences.
- Japan Post starts tracking the route of your package delivery and investigate what happened to your package. Later they will contact your local post office to make sure your damage report is presented at their hands.
- When they complete the investigation and confirm the damage you had, they will send the compensation to our bank account first.
- As soon as we confirm the fund, we will contact you again and transfer it to your through Paypal. Please be aware that this process might take a couple of months to be concluded, so we ask you for your patience.
I hope this process make sense to you and we suggest you to contact your local post office for the damage report as soon as possible.
For your information, HERE is the link to an article "Trouble Regarding International Mail" at Japan Post Website.
If you have any question on this, please let us know.
Thank you.
CSTOYS International
]]>Please contact your bank or call your credit card company to fix your situation.
A: We saw your shipping choice was Registered SAL (Delivery Time: 7-45 days) , the most economical way to ship your package and it takes more time to be tracked than any other shipping methods since it is carried slower than other shipping methods. Please be patient for it and it should appear in the tracking soon as it reached the next shipping sorting facility and our tracking system will send you emails automatically for more updates.
For your reference, please use our tracking page page here to have more accurate tracking information. The TNT service is not working properly on their end somehow and we encourage you to use our tracking system in our store here:
https://www.mieayamgrobakan.com/pages/packing-tracking-services
Thank you.
CSTOYS Internatinal
]]>The item is well-made with lots of sounds and LED lighting effect, good design (probably better than DX Driver Driver). Since Drive Driver failed to be popular with the concepts to have 2 devices for one on your belt, and the other on your wrist. No wonder the simple Mach Driver has became more popular to the Drive Driver after the show ended.
Popular one will come with higher values. That is how the market works and is why we brought our used toys to our store. Although we hunt for the pre-owned DX Mach Drivers, their market prices are still steep and naturally it effects our prices as well.
Why it is so popular and in high demand? The simplest answer is because there are people who love this product, just like you ;D
That is why it is worth to have it.
CSTOYS International
]]>After we received your order and confirmed its payment, we will pack & ship it to your shipping address in Japan. Usually within 2 or 3 days, a Japan Post mail carrier delivers you the package and asked for the shipping fee. Please pay for the amount the delivery person asks you and you will receive the package.
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A: Not only through Paypal, but we have started to accept your credit cards directly since May 2016, it has been quite a successful transition for both our customers and us. However, we noticed some direct credit card transactions kept declined by our customers' credit card processors and banks for several times. We contacted our Stripe customer service, the one help individuals and businesses to accept payments over the Internet, and they told us that these declines happen with many reasons but they highly recommend you to contact your bank issued your credit cards first. In some cases, your credit card company or bank do not allowed you to use the particular card for oversea purchases and they block it. You may want to contact them to allow your credit card to be used for international online shopping. Of course your banks and credit card issuers do care about these issues and trying to protect you from frauds over the net, but in some cases they overdo according to the same customer service.
If you met similar challenges like above unfortunately, you may want to try using another credit cards first and contact and report your bank or credit card issuers later to ask them to help you.
Or you can simply use Paypal, if you have a account with enough funds, since they are more international-use oriented. Happy shopping :)
CSToys International
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A: There are 3 types:
- Registered SAL(Surface Air Lifted) : Most Economical & Delivery is 7 to 45 Days Allowed.
-
What is "Registered" meant?
This is a service that applies when the items accepted for delivery get damaged or lost. In such cases the actual damages will be paid in recompense within the range of the insured value stated by the sender at the moment of shipment. For more details, Visit Japan Post HERE.
-
What is "SAL" meant?
This is a service where international mail is handled as surface mail in both Japan and the destination country and as airmail between the two countries. The service is faster than surface mail while the cost is lower than airmail. For more details, Visit Japan Post HERE. -
Some Countries DO NOT support SAL.
Due to their circumstances, some countries do not support SAL service, our SAL shipping option does not appear in your shopping cart in this case. Please check the list of countries where SAL is supported at Japan Post site HERE. -
Shipping Label (SAMPLE)
- Registered AIRMAIL: Fast Shipping & Delivery is 7 to 10 Days Allowed.
-
What is "Registered" meant?
This is a service that applies when the items accepted for delivery get damaged or lost. In such cases the actual damages will be paid in recompense within the range of the insured value stated by the sender at the moment of shipment. For more details, Visit Japan Post HERE. -
What is "Airmail" meant?
Fees are relatively high since posts will be sent by air. Delivery will be made approximately 3 - 10 days. -
Shipping Label (SAMPLE)
- EMS: Fastest & Securest Shipping. Delivery is 3 to 5 Days Allowed.
- Top priority among international mails is placed on this service! Posts will be delivered for approximately 3-5 days to addressee all over the world. For more details, Visit Japan Post HERE.
- Shipping Label (SAMPLE)
A: Since we have updated our store theme, we still need to check on some settings like "currency convertor". Could you check your local currencies are seen at our website?
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EUR CAD BND BRL NZD MXN INR GBP AUD EUR HKD IDR KRW MYR PHP RUB RON SGD THB TRY TWD AED VND JPY CNY
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Are we missing anyone there on the current list above? If we are, please contact us.
Thank you for your supports
CSTOYS International
You will find our shipping estimation calculator right in your shopping cart (It locates on the bottom of the shopping cart page). Just choose your country, state or province, and enter your postal/zip code, then start your shipping calculation :)
Here is a sample picture showing how the shipping calculator looks like:
Yup, simple as that. Now we can take credit cards at our store. But wait! We have been taking credit cards for years since we started our business when Magiranger was airing here in Japan (was it 2005?) . So what is so special about this?
Yes, we have been able to process your credit cards but only through Paypal. But there was always a same issue bothered our customers (specially new customers to use us...) wether they should have a paypal account or not. Our customers do not have to have a paypal account and they can still use their credit cards at our site with Paypal's "External Gateway" service. Nice, right? But not so...
It is always nice to have another option to use any services I believe, however, it has been a kind of showdown for our new and first customers who is not really familiar with "Paypal" services at all. No wonder our new customers get puzzled when it comes to their checkout pages and see "Paypal" logo and some cases they just gave up our services :(
Thanks to Stripe.com, now we can simply accept your credit cards (Visa, Master, Amex and Debit cards) without worrying about wether you should use Paypal or not. Of course you we continue to use Paypal Payments but as I said, it is always nice to have a backup plan :)
Happy Shopping!
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If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
- Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
If you have any questions regarding the return policy, please contact us before you start your purchase.
Thank you.
The prices shown in our website do not include such items as VAT, import duty, tax and other unpredictable charges against middleman and agents like us. In case of these unexpected charge needed in the due course, these charges should be paid by the customers. For more information regarding your country’s customs policies, please contact your local customs office or its agents. Thank you.
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Japan Post Situation on COVID-19: https://www.mieayamgrobakan.com/3bL0K5p
The Countries We CAN Send by EMS & AIRMAIL (As of April 24, 2020)
Asian Countries:
Taiwan, Vietnam, Myanmar, Hong Kong, Philippines, Malaysia, Thailand
European Countries:
Germany, Finland, Greenland, France, Netherlands, Iceland, Slovakia, Slovenia, United Kingdom, Monaco
Oceania, North America, Central America, Middle, and Near East Countries:
Canada
South American Countries:
None
- Australia
- Austria
- Argentine
- Brazil
- Belgium
- Brunei
- Canada
- Chile
- Finland
- France
- Germany
- Greece
- Honduras
- Hong Kong
- Ireland
- Indonesia
- Israel
- Italy
- India
- Latvia
- Malaysia
- Mexico
- Netherlands
- New Zealand
- Peru
- Philippines
- Portugal
- Poland
- Russia
- Singapore
- Spain
- Sweden
- Taiwan
- Thailand
- Venezuela
- Vietnam
- United Kingdom
- United States
Since adding the shipping fee for each weight setting, each shipping method, and each county, it takes quite some time to fill the list and enter it to our system. Please be patient with us for more countries and we will do our best to manage it to your expectations.
Thank you.
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When you order something from out of your country, thousands miles away, you want to check back what you ordered and see what was the details of them even more before you actually received it. Leaving our listing for our used items even after we sold it, people can come back to our site and see what was their deals like. When something happens to the order delivery, still it helps our customers to see and check the item in our store.
However, we are also aware that seeing those sold used-items with other new ones could make other customers difficult to find our other items on the same page. We will hide the sold item listings eventually after 2 or more weeks later assuming our customers received their items without any issues.
Of course, our customers can contact us anytime at [email protected] about their orders and we can bring up the hidden discussions and order details from our store system anytime to be at their service.
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We absolutely do not cheat on our item values on the shipping label. It is not just immoral but also it puts our business operation in your country at the high risk of discontinuing it. It is not just you but we have other customers to be served. Please contact your government's website for more about "import duty Fraud (Customs Fraud)"
Each country has its own rules and importing taxes, and when you are using our service, please be aware that you are importing goods from Japan and there could be additional fees or charges involved with your order before/after you actually receive it.
When it comes to your country's importing tax, it is out of our hands.
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Our store system sends you automatically a shipping notification when the package departs our office. And every sorting or shipping facilities along the way to your door, our store tracks it and let you know where the package is now and the status of it.
If you need to track your item manual, just visit our store page URL below and enter your tracking # and hit "Track It" button. It will tell you where the item is located.
https://www.mieayamgrobakan.com/pages/packing-tracking-services
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お支払いについて：弊社サイトではPaypal（ペイパ ル）社の決済システムを導入しています。事前にペイパル口座を登録していただいてからご利用になる場合と各種クレジットカードによる支払いが可能です。ペ イパルについて詳しく知りたい方は、www.paypal.jp を参照してください。
なお、お支払い総額は以下の通りです。
商品代金合計＋梱包手数料500円＋消費税
国内配送について：国内向け発送は「ゆうパック着払い」のみとさせていただいております。送料は商品が届いた時にお 支払いください。通常、ご注文を受けて代金の総額の入金を確認後、２～３営業日内に発送いたします。(原則として休みはカレンダーどおり）
Please be sure that we can’t accept any cash or check note.
Please check our other video to learn more about how you can use your Credit Cards without any Paypal accounts. Thank you :)
]]>A: This is a service that applies when the items accepted for delivery and get damaged or lost. In such cases the actual damages will be paid in recompense within the range of the insured value stated by the sender at the moment of shipment (The total of insurance coverage is up to 6000 yen max. for both Registered SAL & Airmail) .
Q: What do you mean by "Track your SAL or Airmail"?
A: Japan Post shipping label for this service is like the one shown on the left. It comes with an unique tracking number and we send your shipping confirmation message to you with this number. To start tracking your item, please use our "Packing & Tracking Services" page, you see a search window for your tracking number and simply type in your tracking number to the search window and click "Track" to start your search.
Q: What do you mean by "insure them up to 6000 yen" ?
A: Japan Post Office has this insurance program for all of their registered SAL & Airmails for maximum value of 6000 yen in actual damage or lost. In these cases, please note that Japan Post requires to do their investigation on all the delivery route starting from our local post office to your local one. And this investigation will take 1 or 2 months to conduct before Japan Post conclude a result. And when they concluded it was stolen, lost, or damaged with their service, they will compensate your loss up to 6000 yen max.]]>
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- Global EMS: Approx. 3 to 5 business day
- Registered AIRMAIL: Approx. 7 to 10 business days
- Registered SAL: Approx. 7 to 45 business days
Your order usually will be shipped out in 1 or 2 days after you placed it first. Also please be aware that these services are not Time-Certain Services. The delivery dates are only estimations and it could take longer time in the international delivery due to the Custom Checks. Also the Holiday Seasons is the busiest time for the international delivery and some delays are expected.
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A: Please pick your currency from the pull-down menu first. Since we newly moved to this our store on Shopify, the migration to this new site and platform is slightly making our customers confused or misguided time to time.
One of the most popular questions we receive now is when our customer checkout and taken to Japanese Paypal Checkout Page!!
To avoid this happening to you, you can simply change the currency switcher on the top right corner and it says "Pick a currency". Since our new store can offer multiple choice of currencies including JPY, INR*, GBP, CAD, EUR, AUD and EUR, try switching them to your local currency and it should solve the issue.
If not, and still taken to the Paypal checkout page in Japanese, see the top right corner on the page if you can see a language switcher there. It might first show “日本語 (Japanese)” but there should be a pulldown menu for English page. You can choose English and you should be able to take care the rest of the process.
We sincerely hope this info will help your shopping at our new store.
Thank you and have a great day, and Happy Shopping :)
CSTOYS International
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